To return an item you must contact us by email to confirm which item(s) are being returned stating your order reference and the reason for return. You are requested to return the goods by second class post. We also suggest sending via registered or insured post, so the parcel can be traced. Please ensure that items are packed securely to prevent any damage in transit. Any free gifts associated with an item must also be returned at the same time.
Please return the item(s) to our registered address along with the original packing note and the reason for return. Refunds will be processed within 7 days of receipt of the returned goods.
If you are returning the item(s) because you have changed your mind we will refund the cost of the goods only. There will be no refund for the original shipping costs of the goods from The Beauty Box Shop to you or the cost to yourself of shipping the goods back to The Beauty Box Shop. Where the original order qualified for Free Shipping then we reserve the right to recover our original shipping costs to you up to a maximum of £10.00.
If you are returning the item(s) because they are damaged or faulty then the refund shall be for the goods and all shipping costs which will include a re-imbursement to you for the cost of returning the goods to The Beauty Box Shop.
Our site is aimed at customers who have already purchased and experienced the product, either the colour in terms of make up, the smell in terms of perfume or its use in the case of skincare. If you have ordered the wrong product, then you can still return for a full refund, but please note that the items must be unopened and unused and you will have to pay postage costs.